Phyllis focuses on program implementation and improvement involving postsecondary institutions, districts, schools, states, and education policy leaders. She brings unique knowledge to the team both from attending and working at community colleges, a background in librarianship, and work experience in nonprofits, local and state government, and higher education. With experience in both the front- and back-ends of Canvas, online learning, and resource organization, Phyllis provides direct support for professional development course development. Phyllis holds a Masters of Library and Information Science from San Jose State University and a BA in Public Policy from Mills College.